Healthcare runs on information.
Every clinical decision, quality indicator, funding model, research project and policy decision depends on information being captured and transformed correctly. True North Circle was created to help healthcare organizations understand and improve the processes responsible for that information.
Data quality is rarely created by one department.
It is the combined result of people, process, technology and governance working — or failing to work — together.
We work collaboratively with the people performing the work.
The goal is not simply to identify problems from outside the organization. It is to understand why they occur and develop improvements that can work in the real environment.
Founder
Carol Adam, CHIM, PMP
Founder, True North Circle
Carol founded True North Circle to help Canadian healthcare organizations follow data-quality problems back to their source — across clinical documentation, HIM, coding, systems and reporting — and to help implement improvements that hold up in the real environment.
She is a Certified Health Information Management professional and a PMP-certified project leader based in Collingwood, Ontario. She previously served as both the Canadian Health Information Management Association (CHIMA) Board Chair and the Ontario Chapter Chair. She currently contributes to IFHIMA's Digital Health Community of Practice, working with international partners to advance digital health.
Carol has over 40 years of experience, primarily in healthcare, working for healthcare organizations and the Ontario Ministry of Health. She spent 10 years as a Senior Leader at large consulting organizations in Ottawa, working within the Federal Government, with clients such as Health Canada, the Department of National Defence, Correctional Service Canada, and the Royal Canadian Mounted Police.
What is affecting the quality of your data?
Let's start with an initial conversation about what you're seeing and what you'd like to improve.